Call Center Outsourcing
It is a competitive advantage that your customers label your company as “Easy to do business with”, this requires responding to your customers through phone, fax and email professional and on time. Instead of building a whole call center to do that, Etisal can be your own call center providing with marketing hotline, customer support. More ..

This can be done through various business models including :-

      Outsourcing
      Get rid of the hassles and investments associated with call center operations and outsource. Outsource your inbound / Outbound communication through phone, fax, email to our professional call center and enjoy the  service level we provide.

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     Co-Sourcing
     Instead of having a call center to serve all your need, you can outsource a part like the marketing and sales only while the customer care is handled by your in-house call center. More ..

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     Call Center Build-Operate- Transfer
     Sometimes your business strategy is to have your own call center but with lack of call center buinsess knowledge, such a project can be a nightmare. Etisal is able to establish the call center and operate it for some time   and then transfer the running operation to our client removing all the start-up risks.

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     Direct Sales
     Recruiting and training an in-house sales force requires a significant investment in time, administrative and managerial resources, and money. In the competitive world of business, Etisal outsourced sales force offers a       viable alternative with a speed-to-market that cannot be matched. More ..

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     Call Center Training
     We developed customer services and telesales training to suite all needs and requirements. Whether you need to train your people to better handle customers or generate more sales from calls, we can tailor training     material to the specific nature of your operation. More ..

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     Call Center Consultation
     The call center should operate to fulfill its company’s strategy. Etisal consultants work closely with top management and various departments in your business to help business:

      Formulate the customer contact strategy and methodologies and to then help implement those strategies.

      Ensure that business objectives are achieved at the optimal effectiveness and efficiency levels that satisfy customers. More ..