Etisal tailored training programs aim to qualify customer service representatives to handle customer interactions professionally and be a team player that add value to the call center objectives.

The training covers various levels of the call center including:

• Call Center Agents
• Call Center Supervisors and team leaders
• Call Center management

• Customer Service Training
• Advanced Customer Service Training
• Telesales Training
• Team Building Training
• Time Management Training

For already established call center, Etisal consultants study the established operations then customize the training to cover:

• The customer contact process
• The Scripts and tools used
• The Technology implemented (CRM and Contact interaction technologies)