The call center main building blocks are the location, infrastructure, people and management. Etisal can help in providing you with any of the building blocks and carry away the related hassles.

Instead of having a call center to serve all your need, you can outsource a part like the marketing and sales only while the customer care is handled by your in-house call center

Does any of those situations seems familiar
The need to expand call center but there is no space.
Need to increase the call center capacity without adding extra human resources burdens

You have confidential information that requires the call center to be in-house but you don't want the hassles and the investments

Need to upgrade the technology and expand without additional hassles

As diversified your requirements might be, Etisal provides the solution in the form of co-sourcing of the main pillars of the call center.

Location:

Etisal provide furnished call center stations at our call center for your use, if you don't have enough space.

Etisal can bring all the technology, people and processes and come to setup and operate the call center at your premises.

People:

Etisal provide trained call center agents, team leaders and supervisors without all the burdens of recruitment, payroll hassles, and best of all, have the flexibility of increasing and decreasing the number of agents to match your requirements.

Vertical Co-Sourcing:

Etisal can handle a certain vertical call center such as the Sales and marketing while you maintain the support.

Handle certain line of products while your call center handle other lines products.

Handle non standard loads such as market research or special assignments