The main purpose of outsourcing is focusing all the company resources towards core activities and not to dilute resources with non-core activities such as the call Center. The outsourcing management strategy aims to optimize resources utilization through acquiring non-core services from specialized vendors rather than building it in-house.

Etisal enable Companies to:

• Handle customer contacts professionally and intelligently.
• Avoiding large Investment, headaches, as well as administrative and maintenance hassles.
• Be flexible in increasing and decreasing the call center capacity to respond to events such as advertisement campaigns and launch of new products.
• Reducing of the operational expenses through economies of scale and call center specialization

• Marketing hotline.
• Telesales.
• Database building and updating.
• Lead generation.
• Order Taking.
• Cross and up sell.

• Welcome call.
• Helpdesk.
• technical Support.
• complaints handling.
• Customer Satisfaction surveys.