Call Center Outsourcing Benefits

• Focus of Core competencies. In-house call center requires major management and administration needs and obligations that distract the company from its core line of business.
  
  Operating the call center is the core competencies of Etisal Call Center
  

• Reduced Cost. Building and maintaining a professional call center environment in-house requires major investment in the equipment, facility preparation, phone lines, and so many other items that are a must for a professional call center. Also the cost of hiring, training, rehiring and managing agents is to be accounted when calculating the Total Cost of Ownership for a call center.
  
  With Etisal Call Center we provide state of the art technology (Voice handling, e-mail and web handling, CRM capabilities to maintain call and interaction history) and the trained personnel as per the requirement for a monthly fees.
  

• Improve Quality. The call center operation requires continues monitoring of different parameters to gauge performance and then act upon those with training and coaching to improve results.
  
  With Etisal Call Center our operation is continuously monitored by the quality team and the training./coaching for telesales is an integrated function of our operation.
  

• Speed to Market. Building a call center in-house requires defining the requirements, purchasing, installation, of the equipment and development of the call center application in addition to hiring and training the people. A long process that takes anywhere from 6 to 12 months depending on the complexity.
  
  With Etisal Call Center operation can start within as little as 2 weeks.
  

• Guaranteed trained staff. The employees turn over in a call center is very high, the thing that requires continuous hiring and training process.
  
  With Etisal Call Center we handle the hiring and training and provide you with ready to operate agents.
  

• Proper sizing. In-house call center needs either to over staff to handle peaks (e.g at times of advertisements) or to risk losing clients that cannot reach the call center.
  
  With Etisal Call Center we provide sufficient staff to handle various situation.

Etisal consultants are able to meet with the management team and assess your outsourcing needs and develop a model detailing the main benefits and ROI of outsourcing your call center business.