To be the leading Dynamic Business Partner committed to provide Innovative Call Center Services helping our partners focus on Core Business .
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About Etisal

Riadaa Group was founded in 1998 as an operation service company with 280 employees and grew into 3 companies (Riadaa Marketing & Operations, Riadaa Security services and Etisal International) with the 4th company introduced early 2008.

   Etisal is a fully fledged contact center outsourcing provider offering professional channel to stay in contact with customers through phone calls, e-mails, fax and web chats. Etisal was established in 2003. Etisal is a part of a larger group (Riadaa) that includes 3 other companies beside Etisal working in the field of Operations outsourcing & BPO, security services, and management consulting

    Etisal focus on quality led to the establishment of an ISO 9001 system and the beginning of implementing a COPC compliant operation.

    Etisal has 2 facilities :

• Saudi Arabia Facility.
  • Serves Saudi Arabia and GCC region
  • Employs 2500+ employees.
• Egypt Facility.
  • Serving the Egyptian Market as well as an Offshore OSP for USA and Europe.
  • Employs 800+ employees.

    Etisal have vast experience in call center outsourcing for diversified multinational and large private and governmental organizations including

• IT & Telecom
• Financial & Banking Sector
• Government & NGO's
• Other commercial Companies

Etisal technology depend CISCO IP telephony systems and eTalk for recording and quality. Redundancy and security measures are established to ensure continuity of business.

It is our commitment to quality and adding value that distinct Etisal.